Delivery & Returns Policy



This document outlines the delivery and returns policies of:


Katies Sales Linited

Unit 6

Surbiton Street

Sheffield S9 2DN


Tel: 0114-2422646

M:07783 762236




Company Registration number 07537175




Katies Sales Ltd has a range of delivery options available. When you have chosen the products you want to buy, the full delivery options and costs will be displayed. The contents of your order and factors such as product availability, weight and delivery postcode will determine what shipping options will be offered.


We will endeavour to despatch and deliver all orders as quickly as possible and within the outlined timescale at time of purchase. We cannot be held responsible for any unforeseen issues or delays caused by any delivery partner or third party. If you have any queries about the delivery of your products or if it has not arrived, please contact us on 07783 762 236 / 01142 422 646 or



Customer satisfaction is our priority, if you have any problem with your purchase, please see the below guidelines:


  • Any item being returned must be made within 7 days


  • If you are returning the item due to an error made by us, we will also refund the deliverycharges and costs incurred to return the item to us.


  • We cannot be held responsible for any losses caused as a result of any postal, courier or third party services used when returning an item. We advise you use a recorded-delivery service for your protection.



  • Please include a copy of the order/receipt number, details of the return reason, your name, address and telephone details, so that we can process your refund as quickly as possible and can contact you if necessary.




We do not have a refund policy and do not offer returns or exchanges on any customer return pallets.

Please send all returns to:


Katies Sales Ltd,

Unit 6 Surbiton Street,


S9 2DN


If you have any questions about the delivery, return or exchange of goods, please contact us on 07783 762 236 / 01142 422 646 or by email on and we will be more than happy to help.